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Support

We're always here to help. We'll help you find a solution to your problem, quickly and easily.
What kind of account do you have?
Your question may have already been answered, check out your account section below to see.
GO! customer answers
How do I log in?
Simply go to the top of the page and click on ‘Login’ enter your email and password and you will enter your account area.
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My country isn’t listed, what number do I call?
Visit the International Numbers page and see ‘Any other country’
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How many people can I have on a conference call?
You can have up to 100 participants on a call at any one time.
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What is my account area for?
In your account area you can view your conference rooms, access your callers in 'my conference', in conference controls, Microsoft® Outlook® plugin and more.
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PRO customer answers
Can I personalise my welcome message?
Yes – we can tailor the message to exactly what you require and it is professionally recorded by our recording artist.
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Can I assign branded numbers to my organisation?
Yes – we currently have seventy-five countries that we can assign for you within your organisation. These are both toll free and geographical to save you money.
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Can I have unlimited conference rooms?
Yes – you can have unlimited conference rooms!
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Can I increase the number of attendees on our call?
Yes – you can have up to 5,000 attendees on your call.
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Can I add video and web conferencing to our account?
Yes – we offer both video and web conferencing.
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NEW customers often ask us:
How do I sign up?
It’s a simple one click sign up and you can start calling straight away. Simply visit the homepage and enter your email address in the ‘Sign up’ box at the top of the page.
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Can I use the same Passcode for every call?
Yes – your Passcode is forever, no need to ever sign up again, keep it safe and use time and time again.
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Do I have to use the scheduler to make the call work?
No – it is a tool to help schedule your calls with your participants, but if you have another way to share details with your callers then you can.
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Can I use a local rate number instead of 0844?
0844 is the only option for Go, but we also have the PRO service which gives you local and geographical numbers.
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Get In Touch
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Telephone Support
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Calling from the UK?
Use our dedicated number
+44 1753 304 800
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Calling from a mobile or abroad?
Use our dedicated number
+44 1753 304 800
Email Support
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Got a longer question you want to write down. Send your questions to support@conferencegenie.co.uk
Tweet us your question and we’ll answer @ConferenceGenie
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Conference Genie Ltd. Vectra House, 36 Paradise Road, Richmond, Surrey, TW9 1SE, UK
Visit Us
We’re in Richmond, London. Let us know if you’re planning a visit and we’ll put the kettle on.